In order to make sure you get your delivery at a time that suits you, you can select a delivery slot when our customer care agents call you to confirm your order that has been placed the delivery will take 3 to 5 working days.
We deliver during:
11 am to 5 pm
Customers can get in touch with us through the help widget at any time to update their delivery instructions.
Concierge and Safe Space Policy
Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.
halaplants.ae cannot take responsibility for lost orders once delivered to your safe place. It is the driver’s procedure to take photographic evidence or a neighbor’s signature for any orders left as requested by the customer.
Delivering to Commercial Property or Residences of Restricted Parking
If drivers are required to deliver your halaplants.ae order via a loading bay, please respond to the 2-hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers ahead of time. Failure to do so will result in a missed delivery.
Returns & Cancellation Policy
Hala Plants Promise
We love plants and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen – as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.
If you wish to return or reject an order or a particular item in your order, you can return the product to the delivery agent as and when it’s been delivered. The returned plants/accessories should be in their original packaging and if the plant has been repotted or the original packaging of the accessories is missing a refund won’t be possible. The amount of the particular product/order will be refunded to you within 7 to 10 working days Minus the Payment Gateway Processing Fee which is 3% of the Total Amount.
If you happen to accept your order and later wish to change, exchange or return the plants, Hala Plants will offer no refund for the same.
You can cancel your order within 24 hours from order time Refund will be issued back to your original mode of Payment Minus the Payment Gateway Processing Fee which is 3% of the Total Amount for Credit / Debit Cards it will take 7 to 10 business days to reflect back on your bank statement for PayPal it will Take 24 Hours.
For issues beyond our control such as airborne pests and diseases such as box blight, fungal leaf spot, or aphids we cannot accept any responsibility after delivery.